The Catalyst … accelerating business growth in healthcare


Posted by Stan Schroeder on Mon, Nov 28, 2011 @12:06 PM

Thanksgiving is a great time to reflect on all of the things we are blessed with in our lives both professionally and personally. And quite often, those areas of our lives cross-over with the key mentors and true friends we have developed in our professions.

I have had a couple of key mentors in my career. The two that come to mind most are Don Paullin and my father, Bob Bahna. And hopefully one of the most important things I have learned from them is how to treat people. You can probably count on one hand the number of people in your career who you can really trust, and who truly have your best interests in mind.
How sad that is.

In today's world it is often so much about hitting numbers that the human side of business is lost. If you are in a leadership role - please try to remember that these are people's lives that you are dealing with. Hopes, dreams, plans, goals, futures, feelings and emotions.

Recently someone suggested that it was not poor performance that was the reason that they were being let go - and acted as if that made it ok. That person still has to go home and explain to their spouse, significant other, friends and family that they lost their job. And saying it was down sizing does not make that any easier.

If you don't understand that you can be a great leader that cares about people and does the right things, and drive outstanding results, then you don't really belong in a leadership position.

My mentors taught me many things. Among them are several key sayings that underline my philosophies, and I keep them with to try to help me make decisions.

Catch Them Doing Something Right
Lead From the Front
Managing is not Leading
Hard Data Drives out Soft
Differentiate Yourself and Your Company
Maximize Effectiveness - Move the Ball Forward on Every Interaction
Always be Willing to Learn and Change for a Better Way
Don't Expect What you Don't Inspect
Develop Your Sense of Urgency
Steps of the Sales Call are Critical - Every Time
Don't Do the Same Things and Expect Different Results
Know Your Cost Per Call and ROI (Including Opportunity Costs)
Set Expectations and Get Buy-in
The Definition of Insanity is Doing the Same Thing and Expecting Different Results
The Hardest Part about Climbing the Ladder is Fighting Through the Crowd at the Bottom
Eagles are Like Leaders - They Don't Fly in Flocks, You Find Them One At a Time
WIIFMs (What is in it for me) are Critical
Do The Right Thing, and Fight For It If You Have To
Don't Ever Lose Because You Were Outworked
Be Fair, Conistent and Don't ask People to Do things You Are Not Willing or Able to Do

Have a Blessed Thanksgiving. And Thanks to those of you who take mentoring to heart.

Rob Bahna

Tags: leadership, teamwork, leader, mentor, business growth, business development